Privacy Policy & Data Processing Notice
How we collect, store, and protect personal information for patients planning surgery with Dr. Luis Arteaga Villa in Cartagena, Colombia.
Information we collect
- Identification data: full name, date of birth, passport/ID copies when required.
- Contact data: email, phone/WhatsApp, preferred communication windows.
- Medical data: health history, photos, lab results shared for surgical planning.
- Travel data: flight itineraries, accommodation preferences, emergency contacts.
How we use your data
Personal data is processed solely to deliver concierge medical tourism services and comply with Colombian regulations.
- Schedule consultations, operating room time, and recovery services.
- Provide price quotes, itinerary documents, and payment confirmations.
- Coordinate with accredited clinics, labs, and recovery partners.
- Send medical recommendations, post-operative instructions, and follow-up reminders.
Data storage & transfers
Records are stored in encrypted systems located in Colombia and the United States. Only authorized staff and accredited medical partners receive the minimum information necessary to deliver your care. We do not sell data to third parties.
Retention & deletion
Medical and booking files are retained for the minimum period required under Colombian medical regulations (typically 10 years). Patients may request updates or deletion of marketing records by emailing contact-us@drluisarteagavilla.com.
Your rights
- Access, rectify, or delete personal data (unless medical regulations require retention).
- Withdraw consent for marketing communications at any time.
- Request a copy of stored information or processing justification.
- File a complaint with the Superintendencia de Industria y Comercio (SIC) if you believe your rights were violated.
Contact
Send privacy inquiries to contact-us@drluisarteagavilla.com or mail us at Centro de Negocios Velez · Cra. 3 #6-120 · Bocagrande, Cartagena. We respond within 10 business days.